For Walls
For Ceiling
For FloorsWarranty Policy for HatchHub
Effective date: 1 April 2024
At HatchHub, we stand behind the quality and craftsmanship of our access hatches and panels. We are committed to providing our customers with products that meet our high standards. To support this commitment, we offer a comprehensive 12-month warranty on all our products from the date of purchase.
Warranty Coverage
This warranty covers any defects in material or workmanship under normal use during the warranty period. During this period, HatchHub will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What This Warranty Does Not Cover
This warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. It also does not cover product failures due to misuse, abuse, improper installation, modifications or damage in transit.
How to Claim Your Warranty
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Please follow the steps below to claim your warranty:
- Contact Us: Reach out to our customer service team via email at hi@hatchhub.co.uk or by phone at 02080505593 to initiate a warranty claim.
- Proof of Purchase: You will be required to present proof of purchase to confirm the warranty period. Acceptable proof of purchase includes the original order confirmation, or any other document showing the purchase date.
- Inspection: We may require that the product be sent to us for inspection. The need for sending the product back will be determined at the discretion of HatchHub’s customer service team.
Replacement or Refund
Upon confirmation of the defect and the warranty claim’s validity, we reserve the right to either replace the defective product or refund the purchase price. The choice between replacement or refund will be at HatchHub’s sole discretion.
Contacting Customer Service
For any questions or concerns regarding your product’s warranty, or to initiate a warranty claim, please contact our customer service team. We are dedicated to ensuring your satisfaction and will work with you to resolve any issues covered by this warranty.
– Email: hi@hatchhub.co.uk
– Phone: 02080505593
Thank you for choosing HatchHub for your access hatches and panels. We value your business and are committed to providing you with quality products and service.
This hatch knows it’s popular. Out of stock for now, but we restock faster than you can say ‘access hatch.’ Want to reserve one? Give us a ring to find out when it will be back in stock…(usually a few days)”