Refund and Returns Policy

Refund and Exchange Policy for HatchHub

 

Effective date: 1 April 2024

 

Thank you for choosing HatchHub for your access hatches and panels. We are dedicated to ensuring the satisfaction of our customers with the quality and reliability of our products. Below is our policy on refunds and exchanges, designed with your best interests in mind.

 

Refunds

 

We offer refunds for orders returned within 14 days of purchase, provided the items are returned to HatchHub in their original condition—unopened, unused, undamaged, and in their original packaging. Unfortunately, if 14 days have elapsed since your purchase, we are unable to offer you a refund.

 

Custom Size Hatches

 

Please note that custom size hatches are made to order and are therefore non-refundable and non-exchangeable. We encourage our customers to double-check their specifications before placing an order for custom size products.

 

Exchanges

 

We understand that your needs might change, which is why we offer exchanges within 30 days of purchase (except custom-size hatches). If you decide to exchange an item for a different one, the price difference will be handled as follows:

 

– If the new item is more expensive than the original item, you will be required to pay the difference.

– If the new item is cheaper than the original item, we will refund the difference to your original method of payment.

 

To qualify for an exchange, the item must be in its original condition—unopened, unused, undamaged, and in its original packaging.

 

Shipping Costs

 

The shipping cost for returning an item for a refund or exchange is the responsibility of the client. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

 

 Non-refundable Charges

 

Please be advised that the original shipping charge is non-refundable. This cost is expended in delivering the item to you and cannot be recovered.

 

Processing Refunds and Exchanges

 

Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund or exchange. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. For exchanges, we will inform you of any price difference to be paid or refunded.

 

Contact Us

 

If you have any questions about our refund and exchange policy, wish to initiate a return or exchange, or need further assistance, please don’t hesitate to contact us:

– Email: hi@hatchhub.co.uk

– Phone: 07557330739